Data Protection

Privacy Policy Bull88 –
Malaysian Player Data Protection

Your privacy is bull88's priority. This document explains exactly what information we collect, why we need it, how we store it securely, and the rights you hold over your personal data.

Updated: January 2026  |  Version 2.4
256
Bit SSL Encryption
0
Sale of Data to Third Parties
24/7
Security Monitoring
MYR
Data Processed Locally

Privacy Inquiries

For any inquiries regarding your personal data, contact the bull88 support team via in-app live chat.

  • 24/7 live chat in-app
  • Response within 5 minutes
  • Full Bahasa Melayu support
Open the Bull88 App
Our Commitment: Bull88 has never sold, rented, or traded player personal information to any third party for commercial purposes. Your data is collected solely to enable us to provide you with the best possible service.

1. Introduction

Bull88 ("we", "Platform" or "Bull88") operates through the website bull88.onl and the Bull88 mobile app. We understand that the trust of Malaysian players is our most valuable asset, and protecting your personal information is a core responsibility we uphold every day.

This Privacy Policy transparently and clearly describes Bull88's data collection and handling practices. It applies to all users accessing the Bull88 platform — whether via web browser or mobile app — regardless of whether you are a registered member or an unregistered visitor.

By using the Bull88 platform, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to request deletion of your data.

2. Information We Collect

Bull88 collects various types of information to ensure the platform runs smoothly and meets legal compliance requirements. The following are the categories of information we collect:

Information You Provide Directly

  • Registration information: Full name, date of birth, phone number, email address and password
  • Identity information (KYC): MyKad or passport copy, identification card number, verification selfie
  • Financial information: Bank account number, account holder name, eWallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay)
  • Communication information: Conversation history with the bull88 customer support team

Automatically Collected Information

  • IP address and approximate location based on IP
  • Device type, operating system and web browser version
  • In-platform activity data: games played, login dates and times, betting history and transactions
  • Cookie and session tracking technology data
  • Technical error logs and app performance data
Data Category Example Information Primary Purpose
Identity Name, MyKad, date of birth KYC verification & fraud prevention
Contact Email, phone number Account communication & support
Financial Bank account, eWallet Deposit & withdrawal processing
Technical IP, device, browser Security & fraud detection
Behavior Game history, betting Enhanced experience & responsible gaming

3. Purpose of Data Collection

Every piece of information we collect has a clear and legitimate purpose. bull88 does not collect data beyond what is required for platform operations:

  • Account Management: Creating, verifying and maintaining your player account
  • Transaction processing: Processing deposits, withdrawals and bonus payments accurately and securely
  • Identity verification (KYC): Meeting compliance requirements and preventing unauthorized account access
  • Fraud prevention: Identifying and blocking suspicious or unlawful activity
  • Customer support: Providing relevant and effective assistance whenever you need help
  • Platform Enhancements: Analyzing usage patterns to improve the gaming experience at bull88
  • Responsible gaming: Monitoring gameplay patterns to identify players who may need support
  • Platform communication: Sending important notifications relating to your account, promotions and system updates

4. How We Protect Your Data

Data security is an ongoing investment at bull88. We implement multiple layers of protection to keep your information safe at all times:

Data Encryption

All data transmitted between your device and bull88's servers is protected by 256-bit SSL encryption — the same level of encryption used by leading banking institutions in Malaysia. Sensitive data stored in our databases, such as financial and identity information, is also encrypted using high-grade encryption methods.

Access Controls

Access to player personal data is strictly limited to Bull88 staff with a legitimate need to access it. All staff granted access undergo data privacy training and are bound by confidentiality agreements.

24/7 Monitoring

Bull88's security systems operate around the clock to detect and block any unauthorised access attempts or suspicious activity. Any anomalies are immediately investigated by our technical security team.

Important Notice: Bull88 will never ask for your password or PIN via email, SMS, or live chat. If you receive any such request, it is a fraudulent attempt by a third party and not from Bull88.

5. Information Sharing

Bull88 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where we may need to share certain information:

Technical Service Providers

We work with carefully selected technical service providers to handle payment processing, server infrastructure and technical support. All providers are bound by strict data protection agreements and may only use your data for specified purposes.

Legal Requirements

Bull88 may be required to disclose certain information when mandated by law, court order, or directive from a competent authority. In such situations, we will disclose only the minimum information required.

Fraud Prevention

To protect the integrity of the platform and all players, bull88 may share limited information with partner platforms to identify and block individuals involved in cross-platform fraudulent activity.

Reminder: Bull88 does not share player data with advertising companies, data brokers, or any third party for marketing purposes. If you receive advertisements claiming to use data from Bull88, it is a scam.

6. Cookies & Tracking Technologies

Bull88 uses cookies and similar session tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.

Types of Cookies We Use

  • Session Cookies: Required to maintain your login during an active session. This cookie is automatically deleted when you log out or close your browser.
  • Preference Cookies: Saving your language preferences and display settings for a more convenient experience on your next visit.
  • Analytics Cookies: Helping us understand how players use the platform for improvement purposes. This data is processed in aggregate and cannot identify any individual specifically.
  • Security Cookies: Used to detect and prevent fraudulent activity and to protect player accounts.

You can manage or block cookies through your web browser settings. However, blocking session cookies may affect the login functionality and your gaming experience on Bull88.

7. Data Retention Period

Bull88 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Our data retention guidelines are as follows:

  • Active account data: Retained throughout the active account period and updated regularly
  • Financial transaction data: Retained for seven (7) years to meet financial compliance and audit requirements
  • Support communication data: Retained for three (3) years for service reference and improvement
  • Security log data: Retained for two (2) years for investigation and fraud prevention purposes
  • Closed accounts: Basic data is retained for five (5) years after account closure for legal compliance purposes

Upon expiry of the applicable retention period, your data will be permanently deleted or anonymised from bull88's systems.

8. Player Rights Over Personal Data

As a bull88 player, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

  • Right to Access: You may request a copy of the personal data we hold about you at any time
  • Right to Rectification: If your data is inaccurate or outdated, you have the right to request an immediate correction
  • Right to Erasure: You may request that your data be deleted, subject to legal retention requirements
  • Right to Restrict Processing: In certain situations, you may ask us to restrict how we process your data
  • Right to Object: You may object to the processing of your data for specific purposes such as direct marketing
  • Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform

To exercise any of the above rights, contact the bull88 support team via in-app live chat. We will process your request within 30 business days. For complex requests, additional time may be required and we will notify you in advance.

9. Children's Privacy

The bull88 platform is intended solely for individuals who are of age 18 years and above. We do not intentionally collect or store personal information from individuals under the age of 18.

Should we find that information belonging to a child or underage individual has been collected unintentionally, we will immediately take steps to delete that information and close the account in question. Parents or guardians with concerns about their child's use of the bull88 platform may contact us for prompt assistance.

10. Privacy Policy Amendments

Bull88 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or new platform features. When significant changes are made, we will notify players via in-app notification or email at least seven (7) days before the changes take effect.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the bull88 platform after any amendments take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or bull88's handling of your personal data, please contact us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the bull88 app or website bull88.onl
  • Support Email: [email protected] (text display only — not a clickable link)
  • Response time: Privacy-related inquiries will be responded to within 3 business days

We are committed to addressing any privacy concerns you have with seriousness and transparency. Your trust is the foundation of your long-term relationship with bull88.

How Bull88 Protecting Your Privacy

A privacy policy is more than just a document — it is a daily practice we uphold at every level of Bull88's operations.

256-Bit SSL Encryption

Every piece of data traveling between your device and bull88's servers is encrypted using 256-bit SSL technology — the same standard used by Malaysia's leading banks. Your data cannot be intercepted by any third party.

Secure KYC Verification

Your identity documents are submitted through secure channels and stored in an encrypted environment. Only authorised staff may access them, and every access is logged for audit purposes.

No Data Selling

Bull88 operates on a business model that does not rely on selling user data. Your personal information has never been and will never be sold to advertisers, data brokers, or any third party.

Real-Time Activity Monitoring

Bull88's monitoring system operates 24/7 to detect any unusual login activity or unauthorised attempts to access your account. You will be notified immediately via in-app notification.

Full Control in Your Hands

Bull88 players have the right to access, correct or request deletion of their personal data at any time. The request process is straightforward and handled by our support team within 30 business days.

International Standards Compliance

Bull88's data privacy practices follow internationally recognised data protection standards. We continuously review and update our practices to stay aligned with the latest security requirements.

Your Data is Safe with Bull88

Play with Peace of Mind at Bull88

Your privacy and data security are fully protected. Register a bull88 account today and enjoy a safe, fair, and entertaining online gaming experience in Malaysian Ringgit.

SSL 256-bit No data selling Secure KYC 24/7 BM Support
Bahasa Melayu